Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the conditions outlined below.

Last Updated: [Insert Date]

1. Eligibility for Returns & Refunds

  • You may request a return within 14 days of receiving your order.
  • Items must be unused, in original condition, and in the original packaging to qualify for a return.
  • Proof of purchase (order confirmation or receipt) is required.
  • Custom or personalized items are non-refundable, unless defective or damaged upon arrival.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at [Your Contact Email] with your order number and reason for return.
  2. We will review your request and provide return instructions if eligible.
  3. Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

3. Refund Process

  • Approved refunds will be processed within 5-10 business days back to your original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
  • If your refund is delayed, check with your bank or payment provider, as processing times may vary.

4. Exchanges

  • We only replace items if they arrive defective or damaged.
  • If you need an exchange, contact us at [Your Contact Email] with photos of the damaged item.

5. Non-Returnable Items

  • Custom-made or personalized products.
  • Items that show signs of use or damage not caused by shipping.
  • Gift cards or promotional items.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our end.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

7. Cancellations

  • Orders can only be canceled before they are shipped. If your order has already been processed, you must wait for delivery and request a return.

8. Contact Information

For any questions regarding returns and refunds, contact us at:

Email: [Your Email]
Address: [Your Business Address]