FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

General Questions

What is Bahatt Drums, and what makes it unique?

Bahatt Drums specializes in handcrafted, seamless metal snare drums made from high-quality materials like carbon steel, aluminum, copper, and brass. Our drums are crafted using metal spinning techniques, ensuring superior tone, durability, and performance.

Where are your drums manufactured?

All Bahatt Drums products are designed and handcrafted in-house at our workshop. We independently produce every component, including shells, lugs, and throw-off mechanisms.

How long has Bahatt Drums been in making?

Bahatt Drums was founded in 2018 by a passionate father-son duo dedicated to creating premium handcrafted snare drums.

Do you produce only snare drums, or do you offer other drum-related products?

Currently, our main focus is on snare drums, but we also produce high-quality drum parts, such as lugs and throw-off mechanisms.

Product Information

What materials do you use to make your snare drums?

We use carbon steel, aluminum, copper, and brass to craft our seamless snare drums, each offering distinct tonal characteristics and aesthetics.

What are the differences between your snare drum models?
  • Notorious® (Carbon Steel) – Bright, aggressive attack with strong projection.
  • Sterling® (Aluminum) – Lightweight, crisp, and versatile with a dry response.
  • Fuego® (Copper) – Warm, rich tone with deep resonance.
  • Cavalier® (Brass) – Powerful, full-bodied sound with great sensitivity.
Are Bahatt Drums fully handcrafted?

Yes! Our snare drums are fully handcrafted using traditional metal-spinning techniques to create seamless shells, ensuring top-tier quality and performance.

How many lugs does your snare drum have?

Our snare drums typically come with 10 lugs, ensuring optimal tuning stability and even tension across the drumhead. However, if you prefer, we can also produce them with 8 lugs upon request.

Do you offer custom or made-to-order snare drums?

At this time, we do not offer full customization. However, we provide a variety of finishes and sizes to suit different player preferences.

Can I request a specific finish or engraving on my snare drum?

We currently offer specific finishes for each model, but engraving options are not available.

How do I properly maintain and care for my snare drum?
  • Clean the shell regularly with a soft, dry cloth.
  • Avoid exposing the drum to extreme temperature or humidity changes.
  • Change drumheads and snare wires as needed to maintain optimal sound quality.

Ordering & Payment

How can I place an order?

Orders can be placed directly through our official website. Simply browse our selection, choose your preferred snare drum, select the size, depth, and finish, add it to your cart, and proceed to checkout.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options available at checkout.

Do you offer financing or payment plans?

Currently, we do not offer installment payment options, but you can check with your payment provider for financing solutions.

Can I modify or cancel my order after placing it?

Orders cannot be modified once placed. If you need to cancel, please contact us within 24 hours. Once processing begins, cancellations are no longer possible.

Shipping & Delivery

Do you ship worldwide?

Yes! We offer international shipping to most countries.

How long does shipping take?

Due to the handcrafted nature of our products, your order is expected to be manufacturing and delivered within 30 days.

How much does shipping cost?

We proudly offer free shipping on all orders, no matter where you are. There are no hidden fees or additional costs, just seamless delivery straight to your door. Once your order is placed, we’ll process it with care and provide you with a tracking number, allowing you to follow every step until it arrives safely.

Will I have to pay customs duties or import taxes?

Yes, customers are responsible for any applicable customs duties or taxes imposed by their country.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number.

What should I do if my order is delayed or lost?

If your order hasn’t arrived within the estimated delivery time, please check your tracking information. If the issue persists, contact our support team for assistance.

Returns & Warranty

What is your return policy?
  • Returns are accepted within 14 days of delivery.
  • The item must be in its original condition and packaging.
  • Shipping costs for returns are the buyer’s responsibility.
Do your drums come with a warranty?

Yes, we offer a one-year limited warranty covering manufacturing defects. This does not include normal wear and tear or damage from misuse.

What should I do if my drum arrives damaged?

If your item is damaged upon arrival, contact us immediately with photos, and we will assist you in resolving the issue.

Can I exchange my snare drum for a different model?

We do not offer direct exchanges. If you need a different model, you will need to return your order (if eligible) and place a new order.

Tuning & Sound

How should I tune my Bahatt snare drum for the best sound?

We recommend starting with medium tension and adjusting to your playing style. Experimenting with different drumheads and tuning techniques will help you achieve your desired sound.

What type of drumheads and snare wires do you recommend?

We recommend high-quality drumheads from brands like Remo Ambassador, paired with Bibin snare wires for optimal response.

Can I hear sound samples of your snare drums before purchasing?

Yes, we showcase our snare drums in demo videos on our website and YouTube, Facebook, Instagram.

Customer Support

How can I contact you for additional support?

You can reach us via our Contact Us page.

Do you have an official distributor or dealer network?

Currently, we sell exclusively through our website.

Can I visit your workshop or showroom?

At the moment, we do not offer public visits, but we may host events or exhibits in the future.